As the coronavirus spreads across Europe, governments and companies are taking steps to prevent a new epidemic. We would like to inform you about the measures taken by carriers regarding the status of their delivery services.
Our order pickers are facing the same constraints (childcare, time off work) as the rest of us in the face of the virus. Delays in delivery and in processing your claims are to be expected in the coming weeks.
All orders are prepared and dispatched by our teams within 24 to 48 hours (excluding weekends and public holidays)
Kids World provides deliveries in the following geographical areas: EUROPE, CANADA, DOM TOM.
For each order placed, you will receive a confirmation e-mail, followed by a second e-mail with your shipping confirmation, including your order tracking number.
During busy periods, it may take up to 72 hours (3 working days) to prepare your order.
The choice of carrier and the price may vary according to weight, quantity, product availability and basket value, as well as the country of shipment.
OUR SHIPPING METHODS
– By Colissimo (home delivery, collection point, post office, 8 to 15 working days)
Some orders may be linked to several suppliers, in which case the items are shipped separately.
The cost of delivery for orders of less than €50 is €3.90. Above this amount, the cost of delivery is waived. Kids-World reserves the right to modify or cancel delivery charges for short periods. This modification does not require any prior notice to the site’s customers.
Under no circumstances may a third party claim a refund of the delivery costs in place at the time of purchase. Information on delivery charges is shown at all times at the top of any page on the site, as well as at the order confirmation stage.
Our refund policy lasts 14 days. If 14 days have passed since your purchase, we are unfortunately unable to offer a refund or exchange.
To qualify for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Items that cannot be returned:
* Gift cards
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund will be granted: (if applicable)
* Any item that is not in its original condition, is damaged or is missing parts for reasons that are not due to an error on our part.
* Any item returned more than 14 days after delivery.
Items received defective
If your order is delivered to you defective in whole or in part, you can benefit from a return or refund of the item(s) concerned. To do so, send us a message to the following e-mail address: firstname.lastname@example.org, including proof of payment (a screenshot of the confirmation e-mail received when you placed your order, for example) and a photo of the items concerned. Please also specify in the message whether you would like the defective items to be returned or reimbursed.
Order cancellation (if applicable)
Most orders are processed within 24 hours. If you wish to cancel your order for any reason, please email us at email@example.com.
As the vast majority of in-stock items are processed and/or shipped within 24 hours, it is imperative that you contact us during this time so that we may attempt to cancel your order before it is processed and/or shipped.
No cancellation request will be accepted if your order has already been processed.
Replacement and voucher (if applicable)
1. Exchange your item for a different size / color.
Exchanges are only available for size and/or color of the same style. Exchanging for a different product is strictly not permitted. We recommend that you return your original item for a refund and then place a new order for the product you want.
2. Refund details and vouchers
The default refund method is credit notes.
If you wish to receive a refund on the payment method used for your purchase, you must notify us by e-mail at firstname.lastname@example.org. Orders that are exchanged or items returned/exchanged due to manufacturer defect will not incur a restocking fee. The fee will be applied to the original order and the balance will be refunded.
Only the final price paid (after any discount) will be refunded.
Discount codes or vouchers cannot be reissued and are not refundable.
Refunds (where applicable)
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing delay before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at email@example.com.
Exchanges (if applicable)
We will only replace an item if it is faulty or damaged. If in this case you wish to exchange it for the same item, please send us an e-mail at firstname.lastname@example.org and send us your item with the invoice to: Kids-World, 2915 Ogletown Road, 3142, Newark, 19713, Delaware.
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.
To return a product, you must mail it to: Kids-World, 2915 Ogletown Road, 3142, Newark, 19713, Delaware.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.
Depending on where you live, the time required to receive your exchanged product may vary.
If you are shipping an item worth more than €75, you should consider using a delivery service that allows you to track the shipment or purchasing delivery insurance. We do not guarantee that we will receive the item you return.